Temporary Filomena - SEUR statement:
As a consequence of the cold and snowy storm that has hit the country, we regret to inform you that the current state of the road network still prevents us from conducting our operations normally. Therefore, in those areas most affected (mainly Community of Madrid), we are forced to temporarily suspend the service.
We trust that we can restore the normality of the service as soon as possible.
Unlock gifts in your cart
Now you can get up to 4 gifts with your order. When you have added all the products you want to include in your order, go to the shopping cart to see which gifts you have unlocked.
How to unlock gifts
You can unlock a new gift each time your cart exceeds € 60, € 80, € 100 and € 150 of purchase. Click the "I WANT IT" button that you will find under each gift to add it to your cart totally free. If you add more products from your cart, refresh the page to show the new unlocked gifts. You can unlock and add up to 4 cumulative gifts to your cart.
In order for us to include the gifts in your order, it is necessary that you include them in your cart. If they appear in your cart after adding them with the "I WANT IT" button, you will have correctly included the gifts in your order. Do not forget to check your cart to verify that all the information is correct and your gifts have been included, otherwise we will not be able to include them in your order.
In the event that any of the gifts unlocked and added to the cart is out of stock at the time of order preparation, it will be replaced by a gift of similar value in order not to delay the shipment of the order.
We continue to ship, although we have taken extreme precautions to guarantee your safety, that of your order and that of our team. Due to this exceptional situation, both the preparation of your order and its delivery may take a little longer than usual and take up to 10 working days. We appreciate your patience and understanding.
We ship to all of mainland Spain and the Balearic Islands. We work daily to send our products to other addresses and countries. Subscribe to our newsletter and follow us on Instagram if you want to be the first to know where you can order from next. You can order from France or Belgium at mybodygenius.fr.
Order less than € 50 - € 4.90
Order over € 50 - FREE
Order less than € 100 - € 8.90
Order over € 100 - FREE
The shipping costs of the order are calculated after applying the discount code, if any. Ordinary shipping costs are free on orders over € 60 if your shipping address is in the Peninsula (Spain) and on orders over € 100 if your shipping address is in the Balearic Islands. Shipping costs include handling, packaging, postal charges and taxes (VAT). Cold shipping isn’t free.
Exceptions and cold shipping
Given the especially sensitive nature to the high temperatures of our products, in the months of May, June, July, August and September we will not make shipments on Fridays to avoid that your order remains stored all weekend without refrigeration. Your order will be shipped the following business Monday and will remain prepared, protected and refrigerated in our facilities until the time of shipment.
During these same months, you can request that your order be shipped COLD by adding a small surcharge to your shipping costs. You can select this shipping method when choosing your carrier when you process your order. It’s recommended to choose this option when you add the following products to your order: protein bars, Protein Chocolate and Protein Crunch. If your order doesn’t include any of these items, cold shipping will not be necessary.
This shipping method protects products that are liable to melt, because they are transported cold. Selecting this shipping method, your delivery will become urgent and will always be made before 1:30 p.m. on the day of delivery.
In case of not choosing this shipping method for the specified products, Body Genius isn’t responsible for possible damage during transport due to high temperatures.
The delivery of your purchase will always be made from Monday to Friday (non-holiday days). If there is usually no one at your place of residence to whom the carrier can deliver your order, we recommend that you enter another address on the purchase form.
Many of our clients choose to have their order shipped to their workplace or a trusted business. We recommend that you choose a shipping address that is practical for you and that you know someone will be present at the time of delivery.
If you prefer that we deliver your order to the door of your building or to a trusted neighbour, please, leave us the indications that the carrier may need in the designated space for notes when you choose your shipping method.
We recommend that you carefully review the details of your shipping address, as well as the postal code or telephone number. An incomplete or wrong shipping address may delay the delivery of your order.
Preparation of your order
Once your order is placed, we will prepare it within the next 1-2 business days as long as all the products included in your purchase are in stock. You will receive an email notification when we are preparing your order.
In times of sales, discounts or special dates, such as new product launches or Black Friday, it may happen that it takes a little longer than usual to prepare your order to ensure the quality of our service.
Shipping your order
After preparing the order, your purchase will be sent through Seur. You will receive an email confirming the shipment of your purchase with a tracking link when your order has left our facilities. We recommend you check the tracking link to be able to locate it at all times.
Frequently emails from transport companies remain in the SPAM folder. Please check your spam folder.
Delivery of your order
The estimated time until delivery is 1 to 3 working days from the dispatch of your order. During sale periods or special dates like Black Friday or close to Christmas, the shipping time may be longer than usual.
The delivery of your purchase will always be made from Monday to Friday (non-holiday days). You will receive a notification from Seur by text message or email indicating the day of delivery with a link where you can check the status of the shipment.
If you cannot receive your purchase at the time of delivery, you will receive a second notification from Seur indicating a new date to make a second delivery attempt. If you cannot receive your order on the second delivery attempt, Seur will store your purchase at your nearest Seur branch for 5 business days so that you can pick it up at no added cost.
Review of your purchase
We recommend you review your purchase once it has been delivered. In the event of an error in your order, please let us know by writing to our customer service team at firstname.lastname@example.org so that we can assist you.