Countries of delivery
We ship throughout mainland Spain, the Balearic Islands and metropolitan France (except the island of Corsica). We work daily to be able to send our products to other addresses and countries. Subscribe to our newsletter and follow us on Instagram if you want to be the first to know where you can order from next.
The shipping costs of your order will be calculated once the discount code, if any, has been applied. Shipping costs include handling, packaging, postage and taxes (VAT). Cold shipment is not free of charge.
Shipping to Peninsula
Order less than 39,99 € - 3,99 €.
Order more than 39,99 € - FREE
Shipping to Balearic Islands
Order under 59,99 € - 8,90 €
Order more than 59,99 € - FREE
Shipping to mainland France
Order less than 49,99 € - 6,90 €
Order more than 49,99 € - FREE
The shipping costs of the order are calculated after applying the discount code, if any.
Exceptions and cold shipment
During the summer months, it is possible that products susceptible to heat may lose their shape during shipment, although they will not lose their properties. To ensure that the products keep their shape, you can request that your order be shipped REFRIGERATED (mainland Spain) or with a COLD BAG (all other addresses) by adding a small surcharge to your shipping costs. This shipping method protects products that are susceptible to melting.
It is recommended to choose this option when your order includes: Protein Bars, Protein Chocolate, Cocoa Liquor and/or Protein Crunch. If your order does not include any of these items, cold shipment is not necessary. If you do not choose this shipping method for the specified products, Body Genius cannot be held responsible for any damage during transport due to high temperatures.
In addition, in order to reduce package transit times, WE DO NOT SHIP ON FRIDAYS and your order will remain prepared, protected and refrigerated in our facilities until it is shipped.
Cold shipping costs
Shipping to Peninsula REFRIGERATED
Order less than 50 € - 9,99 €
Order more than 50 € - 6,50 €
Shipping to the Balearic Islands with COLD BAGS
Order less than 100 € - 11,99 €
Order more than 100 € - 3,90 € - 3,90 €
Shipping to mainland France with COLD BAG
Order less than €50 - €10.99
Order over 50 € - 3,90 €.
You will be able to select this shipping method when you choose the carrier when you place your order. By selecting this option, once you have received the shipping confirmation message, the package will be delivered before 13:30 the following day.
The delivery of your purchase will always be made from Monday to Friday (non-festive days), except in the case of the REFRIGERATED home delivery service (mainland Spain), in which deliveries are made from Monday to Saturday. If there is usually no one at your place of residence to whom the carrier can deliver the package, we recommend that you indicate a different address on the delivery form.
Many of our customers choose to have their order delivered to their place of work or a trusted business. We recommend that you choose a delivery address that is convenient for you and where you know someone will be present at the time of delivery.
If you would prefer us to deliver your order to the front door of your building or to a trusted neighbour, please leave any instructions the carrier may need in the space provided for notes when you choose your delivery method.
We recommend that you carefully check the details of your delivery address, such as the postcode or telephone number. An incomplete or incorrect shipping address may delay the delivery of your order.
Preparing your order
Once you have placed your order, we will prepare it within 1-2 working days, provided that all the products included in your order are in stock. You will be notified by email when we are preparing your order.
In times of sales, discounts or special dates, such as new product launches or Black Friday, we may take longer than usual to prepare your order to ensure the quality of our service.
Sending of your order
Once your order has been prepared, your purchase will be shipped via SEUR. You will receive an email confirming the shipment of your purchase with a tracking link when your order has left our facilities. We recommend that you consult the tracking link to be able to locate it at all times.
It is not uncommon for e-mails from shipping companies to end up in your SPAM folder. Please check your spam folder.
Delivery of your order
The estimated delivery time is:
Mainland Spain: 1 to 2 working days from the dispatch of your order.
Balearic Islands: 1 to 2 working days from the dispatch of your order.
Mainland France: 2 to 3 working days from the dispatch of your order.
During sales periods or special dates such as Black Friday or around Christmas, delivery times may be longer than usual.
Your order will always be delivered from Monday to Friday (non-festive days). You will receive a notification from SEUR by text message or email indicating the day of delivery with a link where you can check the status of the shipment.
If you are unable to receive your purchase at the time of delivery, you will receive a second notification from SEUR indicating a new date for a second delivery attempt. If you are unable to receive your order on the second delivery attempt, SEUR will leave your order at a nearby collection point, so that you can pick it up within 7 days.
Reviewing your purchase
We recommend that you check your purchase once it has been delivered. If there is any error in your order, please let us know by writing to our customer service team at firstname.lastname@example.org so that we can help you.